Returns + Exchanges

At BLATOMIC, we stand behind our innovative kitchen appliances and outdoor grilling solutions, ensuring they deliver exceptional culinary performance for every home chef. Should your purchase from blatomic.com not meet your expectations, we've streamlined our return process to make it hassle-free and straightforward.

Important: Each BLATOMIC product features unique return specifications, and certain specialized cooking equipment may have restrictions due to food safety and hygiene standards. Always review the product details page prior to submitting a return request.

Purchases from Amazon & Authorized Retailers:

For BLATOMIC products bought through Amazon, please reach out to Amazon's customer service first for potential replacements or refunds. Should Amazon be unable to resolve your issue, our expert support team is ready to assist you further.

Reference these Amazon policies for additional guidance:
  • Amazon Free Returns Program
  • Amazon.com Return Guidelines

Direct Purchases from Blatomic.com:

Kitchen appliances and outdoor cooking systems purchased directly through Blatomic.com qualify for returns within a 30-day window from delivery date. Verify your specific product's return eligibility by checking your order confirmation or the product detail page.

Return Request Requirements:
Submit the following details to support@blatomic.com:
  • Complete Name
  • Contact Email
  • Phone Number
  • Delivery Address
  • Order Confirmation Screenshot
  • Item Name and Order Reference Number
  • Return Justification

Product Return Standards:

To maintain our quality assurance and ensure smooth processing:
  • Cooking equipment must remain in pristine, original condition with complete components and accessories intact
  • Items cannot be assembled, operated, or exposed to food preparation
  • Original packaging, instruction manuals, and warranty documentation required

Shipping & Returns Process:

BLATOMIC provides complimentary 30-day returns on eligible kitchen appliances and outdoor cooking gear. Verify return eligibility on your product page before proceeding. Items must remain unused and maintain their original received condition.

Contact our support specialists at support@blatomic.com for your complimentary prepaid return shipping label. Direct all returns to:

BLATOMIC Processing Center
1777 S Vintage Ave, Ontario, CA 91761
Receiving Dock # 1-12

Refund Processing:

Complete merchandise refunds, including applicable taxes, will be credited to your original payment source following our inspection and approval of returned items. Credit and debit card refunds may require up to 14 business days for bank processing. Third-party payment services (Affirm, PayPal Credit, etc.) will be handled according to their respective terms and processing timelines.

Product Warranty Support:

Manufacturing defects or performance failures may qualify for warranty replacement coverage under our comprehensive 2-year protection plan. Review our detailed warranty terms for complete coverage information.

Standard return processing requires 7-14 business days, with regular status updates provided throughout the evaluation period.

Customer Support Contact:
Email: support@blatomic.com
Returns Facility: 1777 S Vintage Ave, Ontario, CA 91761, Dock # 1-12

BLATOMIC appreciates your trust in our premium cooking solutions. Our commitment extends beyond the sale to ensure your complete satisfaction with every culinary adventure.