Frequently Asked Questions

Free Standard Shipping: 5-7 business days (orders over $299)Expedited Shipping: 2-3 business days ($89)White Glove Delivery: Professional setup service ($199)All orders ship within 1-2 business days from our distribution centers.

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We offer a 30-day satisfaction guarantee:

• Return unused products in original packaging
• Contact us for return authorization
• Customer pays return shipping unless defective
• Full refund processed within 5-7 business days

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Currently, we ship to the United States. International shipping is coming soon. Sign up for our newsletter to be notified when we expand to your region.

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Once your order ships, you'll receive a tracking number via email. You can also:

• Check order status in your account dashboard
• Use our order lookup tool with your order number
• Contact customer service for updates

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Common solutions:

1. Ensure power cord is connected and outlet is working
2. Check that pellet hopper has sufficient pellets
3. Clear any blockages in the auger tube
4. Clean the fire pot of excess ash
5. Verify hot rod is glowing during startup

If issues persist, contact our support team.

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Temperature swings can be caused by:

• Poor quality pellets with high moisture content
• Blocked air intake or exhaust
• Dirty temperature probe
• Strong winds affecting airflow

Solutions:Use premium pellets, clean probe, and consider a wind barrier.

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Check these common issues:

• Ensure proper ventilation around the unit
• Clean any debris from heating elements
• Verify door seals are intact
• Allow full 20-minute preheat time
• Check for any obstructions in air vents

If problems continue, contact our technical support team.

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Pellet Grills:

• 3-year limited warranty on structural components
• 2-year warranty on electrical components
• 1-year warranty on wear parts (grates, drip tray)

Pizza Ovens:

• 2-year limited warranty on heating elements
• 1-year warranty on electrical components

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Register your BLATOMIC product within30 days of purchase:

1. Visit our website's warranty registration page
2. Enter your serial number and purchase details
3. Upload proof of purchase
4. Receive confirmation email with warranty details

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Our warranty covers manufacturing defects and premature component failure under normal use. This includes:

• Structural integrity issues
• Electronic component malfunctions
• Temperature control problems
• Premature wear of covered parts

Normal wear and tear, misuse, and damage from accidents are not covered.